SmartAction

 

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    • SmartAction
    • www.smartaction.ai
    • 51-200 employees

Description:
SmartAction works with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media.

SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016 and a Gartner Cool Vendor 2017.

Products:
SmartActions solutions include:

  • Account Authentication
  • Intelligent Front Door
  • Scheduling
  • Outbound Alerts
  • Order Management
  • Surveys
  • Payments
  • Roadside Assistance



Industries Served: (Any)
Business Function: Customer Service, Customer Experience
Headquartered: 300 North Continental Blvd Suite 350, El Segundo, CA 90245
Date Founded: 2002

Case Studies (1)

Title: Medical Supply Company Automates HIPAA Compliant Call Center Tasks Client Company: SmartAction Executive Summary:

J&B Medical’s expansion goals were being hindered by a heavy need to recruit and train live call center agents. The hiring process for this role was particularly time-consuming and costly. Automation efforts for low-to-medium complexity calls was limited by the elderly demographic of J&B Medical and HIPAA compliance. HIPAA’s authentication rules (requiring three pieces of customer data) was particularly time consuming and mundane, but much of the process hadn’t been able to be automated.

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Executive Interviews (0)

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