Nuance Communications

 

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    • Nuance Communications
    • www.nuance.com
    • 10,000+ Employees

Description: Nuance Communications is a technology company with products in voice, natural language understanding, reasoning and systems integration.

Nuance is best known for their audio and voice recognition technologies, but the company has offerings in telephone call steering systems, automated telephone directory services, medical transcription software and systems, optical character recognition software, and more. Nuance powers flagship devices and solutions from the likes of Samsung, will.i.am, Ford, and Domino’s.

Products: Nuance’s products break down into the following categories:

  • Healthcare
  • Omni-channel customer engagement
  • Print, capture & PDF
  • Mobile & Automotive
  • Dragon & document productivity




Headquartered: Burlington, MA
Date Founded: 1992

Case Studies (2)

Title: Hospital Uses Natural Language Processing for Assisted Physician Documentation Client Company: Nuance Communications Executive Summary:

UHS operates on a value-based healthcare system, meaning its healthcare providers are paid based on the quality of care rather than the quantity. One of the methods the quality of healthcare is determined is by physician documentation, which is a set of progress notes that contain patient clinical status, such as improvements or declines in patients’ health.

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Title: Swedish Bank Uses Natural Language Processing for Virtual Customer Assistance Client Company: Nuance Communications Executive Summary:

Swedbank wanted its customer contact center agents to focus on sales rather than on service. The bank’s 700 contact center agents were handling 3.6 million annual customer interactions, which included more than two million basic transactional queries, 500,000 emails, and 10,000 social media interactions. The bank wanted to automate this process to achieve its goal.

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Executive Interviews (3)

Interviewee Name: Dr. Charles Ortiz

Company Role: Director of the AI and Natural Language (NL) Processing Lab in Silicon Valley

Interview Summary: This week’s interview was recorded live at Nuance’s Silicon Valley office with guest Charles Ortiz, director of the AI and Natural Language (NL) Processing Lab for Nuance Communications in Silicon Valley. In this episode, Ortiz speaks about what he sees as the most important developments in natural language processing (NLP) over the last few years, what advancements brought us to where we are today, and where progress might take NLP in the coming years ahead (both at Nuance and beyond).

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Interviewee Name: Mark Hanson

Company Role: Senior Director and World Wide Head of the Cognitive Innovation Group

Interview Summary: As Senior Director and World Wide Head of the Cognitive Innovation Group at Nuance Communications, Mark Hanson works on bringing Nuance lab innovations to business applications, with the guiding goals of  improving customer experience and business efficiency. In this episode, Hanson speaks about natural language processing (NLP) and virtual assistant services, where he believes this technology is headed in the future and where it's driving value now, and how companies are applying NLP in Silicon Valley and elsewhere.

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Interviewee Name: Vlad Sejnoha

Company Role: Senior Vice President and CTO

Interview Summary: In order to shed more light on the growing applications of NLP solutions, Dan Faggella, the CEO of TechEmergence, converses with Vlad Sejnoha, the CTO of Nuance Communications, an organization offering AI and NLP solutions in voice, natural language understanding, reasoning and systems integration.

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